Legendary customer service brings people back again and again, but when was the last time you intentionally trained about it? How does your team give great service to customers? To each other? To themselves? Learn basic “recipes” for proactive customer service including proactive customer care, handling complaints, and service to coworkers.

Presenter:

Kat Gordon of Muddy’s Bake Shop​

Kat Gordon opened Muddy’s Bake Shop on February 29, 2008 (the perfect day for a leap of faith!) and over the years she has served not only as the owner and founder, but also dishwasher, copywriter, trainer, baker, cashier, and pie taster.  Over the years, her role has expanded to teaching baking workshops AND training workshops to develop leaders both within and outside of Muddy’s. She believes that a small, independent business can make a big impact in its community!